Job Description

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself in this exciting leadership role
• An opportunity to lead the Qantas team in one of our most strategic overseas ports and lay the framework to support future growth
• Permanent Full-time position based in New York JFK (must be available to work rotating shifts and weekends)
• $100,000 -120,000 USD salaried position

Our ability to stand the test of time has been no coincidence. We’ve come this far because we continue to evolve. It’s a challenge that never ends, and drives every individual in our team to make tomorrow better than today for our customers.

Our offshore ports each have a personality of their own. When you’re part of the offshore Qantas family, you might be physically apart but you’re still a close part of our team.

Airports are the heart of our operation. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to taking the organisation forward. The work you will do will require courage. Courage to challenge the norm, to voice opinions or present new ideas. We take this in our stride and see it as an opportunity to do something we’ve never done before. We’ve built a high performance culture, and you can be sure we’ll hold you to those expectations. You’ll be challenged to make the impossible possible. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other. 

As the Airport Manager New York JFK , you will be responsible for the airport’s leadership, management, operational and customer service delivery. The position has direct accountability for the airport’s ‘above’ and ‘below’ the wing airport operations, customer service, safety, revenue, regulatory, people and airport KPI metrics (e.g. on time performance) and will be accountable for the day-to-day airport operations ensuring a safe operational environment that drives continuous customer service and business improvement.

The position will strategically assess the overall airport operational performance and analyze, evaluate and challenge existing business processes. Alongside this, you will manage operational targets, financial budgets and cost controls, developing and implementing local strategy while complying with corporate policies, procedures and guidelines. In addition, you will be working closely and maintain positive relationships with airport authorities and related stakeholders, all government and regulatory agencies, vendor/business partners and any key external stakeholders.

You’ll have –

• Operational and managerial experience at a senior level in a large, complex service environment, and/or with a regulatory body.
• Demonstrated experience in an operational area ideally within the airline industry in an Airport environment
• Concise understanding of all aspects of operational, safety, security and emergency procedures.
• Demonstrated ability to lead, motivate and grow the airport team including Qantas and Ground Support Personnel.
• Proven ability to communicate & negotiate effectively with all levels of government, service providers, airport and airline authorities.
• Knowledge of the local equivalent Aviation Security Act.
• Extensive and thorough knowledge of CASA, TSA, CBP, CDC, DOT & FAA regulations and a demonstrated understanding of current regulatory and industry issues is desirable
• Ability to grow the Qantas brand through collaboration with internal stakeholders including but not limited to sales, marketing, freight and engineering.
• The ability to work and live in the USA (without sponsorship)

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel from the USA to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 4 weeks’ vacation and 15 days sick leave for eligible employees.
• We are planning for the future: Our 401K match offering is 8% for eligible
• employees.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications close: Wednesday, 4th of December 2024 (PDT)

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