BDC Customer Service Representative Job at Santa Margarita Ford, Rancho Santa Margarita, CA

Tkl4Ymg1T1BvLzdvRklMTzFtSmpnRkMwbWc9PQ==
  • Santa Margarita Ford
  • Rancho Santa Margarita, CA

Job Description

Santa Margarita Ford is currently seeking a full-time BDC Service Appointment Coordinator who is comfortable assisting guests over the phone or online to coordinate their vehicle service needs. This is an entry level position for anyone looking to start a career in the automotive business. Here at Santa Margarita Ford, we pride ourselves on being honest, hardworking, and positive and would like that reflected in our team. While prior customer service experience is a plus, we’re really looking for people who want to learn. We strive on keeping a fun and engaging work environment!  

While our organization continues to grow, we are at the heart of all that we do, a family organization. Our “mom and pop” approach gives us several advantages and really sets us apart from today’s corporate climate. Our organization is known for honest and fair dealings, quality service, and long-term community-based relationships with employees, customers, and vendors.  

 

JOB DUTIES:  

  • Making outbound phone calls  
  • Receiving inbound phone calls  
  • Setting service appointments  
  • Service reminders  
  • Survey follow-up  
  • Service shuttle coordination  
  • Ask customers qualifying questions to uncover needs and directs calls appropriately  
  • Establish relationships with the customers and follow through on commitments made  
  • Ensure Service Advisors receive messages promptly  
  • Participate in team and process development- keeping positive relationships with the service team and dealership departments to reduce conflict and maximize dealer profitability  

 

JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 

  • 18 years of age or older.
  • General familiarity with a variety of automobiles.
  • Valid driver's license and clean driving record.
  • Excellent communication and customer service skills.
  • Pre-employment background check and drug test.
  • Must be willing to work as part of a team.
  • Must have basic computer and phone skills.

 

JOB BENEFITS:

  • Growth opportunities
  • Fast paced work environment
  • Medical & dental insurance
  • Paid time off
  • 401(k)
  • Vehicle purchase plan

PAY: $20.00/hr - $22.00/hr  

Equal Opportunity Employer

Job Tags

Full time,

Similar Jobs

Chick-fil-A

Team Member 14/15 Year Old Job at Chick-fil-A

 ...At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. Position Type: Part-Time 14/15 year old: $10.25 per hour Cross training: Building your skill set with on the job training in all team member roles in the restaurant. Requirements... 

Five Star Call Centers

Product Support (Mon-Fri) Job at Five Star Call Centers

 ...figuring out how and why things work, then we have the new career...  ...with product needs for their home, small business, or commercial...  ...customer issues, provide customer training, problem identification and...  ...pm (EST) Work Days - M-F Paid Training - typically 2 weeks in... 

Priority Dispatch, Inc.

Airport Luggage Delivery Driver (Hebron, KY) Job at Priority Dispatch, Inc.

 ...mind through exceptional delivery solutions. We treat all our Independent Contractor partners with respect and integrity. As a leader in...  ...service our customers. We are looking for delivery drivers with Large SUVs or Minivans to deliver luggage from the Cincinnati... 

Voith Group

Overhead Crane Operator Job at Voith Group

 ...0 countries worldwide and is thus one of the larger family-owned companies in Europe. Voith Hydro is hiring for: Overhead Crane Operator York, PA Come and join the growing team at Voith Hydro! Voith Hydro in the US is a full-line supplier of hydropower... 

Next Level Tutoring, LLC

K-5 Tutors - Reading, Math Job at Next Level Tutoring, LLC

Job DescriptionNexel Level Tutoring, LLC. Emmaus-Macungie is looking for tutors for grades K-5 to focus on areas of math, reading comprehension, and writing skills. We are looking for tutors who have some of the experience listed below :* Certified teachers for Elementary...