Reporting to the Technology Section Manager, this position will provide 24x365x7 operational support of our Central Control System, monitor IGT’s enterprise infrastructure and escalate issues as required.
Primary Duties and Responsibilities:
- Assist in the daily operation of computer systems.
- Carry out all tasks on the daily checklist under supervision.
- Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
- Report all problems to Senior Computer Operator or Technology Section Supervisor.
- Take appropriate follow-up action on all customer queries under supervision.
- Report incidents to more senior personnel as appropriate. Assist in the recovery activities necessary to restore normal operations.
- Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
- Provide training to new employees as required.
- Provide support to senior computer operators as required.
- Track and document all issue using a tracking system
- Ensure that all requirements of a SSAE 18 audit are maintained and followed.
- Assume duties / coverage for Senior Operators in their absence
- Performs additional duties and responsibilities as assigned
Minimum Education and Experience:
- Two-year technical college degree or equivalent experience.
- 1-2 years experience in computer operations
Additional Requirements:
- Ability to pass a company initiated criminal history background check
- Ability to pass an extensive background check for obtaining a Gaming License
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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