Job Description

The Laboratory Operations Director (LOD) is responsible for overseeing the overall management of multiple facilities in designated areas including financial management, risk management, quality assurance compliance, and patient care management.. The LOD provides leadership and direction to assure safe, efficient, laboratory service and positive teammate relations. He/She has full supervisory responsibilities for Laboratory Managers within the Laboratory Services Department and regional service coordination including but not limited to hiring, termination, disciplinary procedures, mentoring, professional development, annual review, salary increases. The LOD defines and achieves operational and financial goals for the Department under his or her direct supervision. Analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department. Engages in process improvement, program and system implementation, and facility projects to support and meet the Keck Medicine of USC goals and objectives. The LOD ensures timely feedback and suggests solutions concerning Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patients. The LOD operationalizes the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management. He/she also offers leadership and guidance to managers under his or her supervision, effectively delegating responsibilities and duties. Achieves a collaborative working environment.

Essential Duties:

• The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive:
• Maintain a liaison relationship between the Keck Medicine of USC, Ambulatory Services, the Office of Revenue Cycle Management through attendance at meetings and through both written and oral communication
• Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems
• Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums
• Understand and follow all organizational patient and employment policies and procedures
• Travel may be required to various site locations within Keck Medicine Laboratory System
• Financial Management Work with Department Leadership to formulate site specific budget and work with finance to develop l budget of overall operational expenses in accordance with policies Review, authorize and monitor expenditure reports in accordance with policies and procedures Prepare and submit exceptions to budgetary compliance to the Associate Administrator Provide training on policies and procedures to staff to ensure compliance with laboratory standards Review payroll reports for compliance with HR laws and regulatory agency policies Define and establish goals for practice with laboratory leadership. Implement changes and/or additions as necessary. Analyze and report current workload and census statistics through the use billing or other systems. In order to capture accurate information, it is important to direct the staff in properly using these systems. Review the organizational goals, according to TJC and CAP policies and administrative requirements of the department to plan and prepare the annual budget in collaboration with the Laboratory Associate Administrator Encourage communication through daily huddles, weekly staff meetings, individual meetings, with managers, etc. Assure that changes in policy and procedures are communicated both up and down the chain of command. Provide ongoing evaluation of all operating systems. Using management tools (e.g. total quality management, bench marking, etc. ) to refine and improve existing systems.
• Risk Management/Quality Assurance Compliance Ensure that each laboratory meets all internal and external Standards of Conduct as well as all legal and regulatory requirements Ensure that appropriate state and federal agency compliance is reported. (i.e. CLIA, CAP, CDPH, TJC, etc.) Coordinate internal audit visits, data collection and reporting per organizational policy Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audit Ensure compliance with state Worker Compensation and OSHA safety training requirements Oversee compliance with organizational policies and procedures in accordance with state and federal regulations for patient care and services Oversee compliance with state or federal regulations of the Injury Prevention and Safety Training Program Ensure proactive, high quality communication with physicians, nurse practitioners and other healthcare professionals regarding patient care Work with Facilities and Clinical Engineering to assure the proper functioning of all equipment.
• Employee Management Ensure that management staff understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment in inpatient and outpatient services Plan, organize and supervise all clinical and support staff(s) to ensure high quality, cost effective laboratory service Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon work load ratios and organizational guidelines Ensure that continuing education programs are offered to keep staff up-to-date on laboratory practices, universal precautions, worker/patient safety etc. Responsible for all employee activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals from the Laboratory Associate Administrator and HR Administrator; includes all bonuses, performance reviews, employee performance management, compensation reviews, etc. Ensure that the performance evaluation program meets organizational guidelines and that personnel files are maintained Conduct regular staff meetings with managers and others as necessary
• Performs other duties as assigned.

Required Qualifications:

• Req Bachelors Degree in a related field

• Req 5-7 years within laboratory or similar capacity in a large, complex teaching hospital laboratory with recent operational leadership experience

• Req Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint
• Req Ability to define and achieve operational and financial goals for practices under his or her direct supervision.
• Req Able to analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department.
• Req Engages in process improvement, program and system implementation, and facility projects to support and meet goals and objectives.
• Req Knowledge of Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patients.
• Req Knowledgeable in utilizing proper allocation of resources and sound financial management for the growth and development of the practice(s) and new service opportunities.
• Req Excellent leadership skills to guide managers under their supervision to effectively delegate responsibilities and duties.
• Req Ability to achieves a collaborative working environment.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $133,120.00 - $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

Connections working at University of Southern California (USC)

Job Tags

Full time, Work experience placement, Local area,

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