Job Description

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Summary

The Director of Sales Support is a strategic leader responsible for identifying, designing, and implementing effective process improvements across the sales organization to centralize sales support process management, drive and enhance efficiencies, quality, and overall performance. This role requires a hands-on approach to lead change and continuous improvement initiatives, optimize workflows, and collaborate with cross-functional teams to ensure sustainable improvements that align with business goals.

This position will interface with employees at all levels and functions across the product line. This individual will work directly with the sales leadership team to define and set a strategy for sales support efforts and continuous improvement activities. This position directly reports to the Vice President Asset & Product Management. This individual will work directly with his/her peers and their direct reports to define and set a strategy for sales support centralization efforts and continuous improvement activities for new and existing processes.

Essential Functions

• Strategic Planning: define and communicate a compelling vision and strategy that aligns with the sales organizations long-term goals. Lead change management initiatives related to development and implementation ensuring teams and stakeholders are aligned and prepared for transition.
• Team Leadership & Development: recruit, mentor and leads of team of sales support specialists, set performance goals, and foster a culture of, collaboration, success and ownership. Provide clear guidance and strategic direction to ensure the correct decisions are being made and the team excels in their roles. Encourage professional development and continuously optimize team dynamics and productivity.
• Stakeholder Collaboration and Communication: lead the entire lifecycle, from ideation and post-launch analysis of sales support centralization, ensuring successful execution at every stage. Prioritize sales support features, enhancements, and improvements based on feedback, competitive analysis and business objectives. Drive effective launches in collaboration with sales and other stakeholders to ensure alignment.
• Metrics and Performance Tracking: establish, monitor and report on KPI’s to assess performance, usage and impact. Use data to drive decision making, adjust strategies and optimize processes based on business needs and performance. Ensure continuous improvement of processes through feedback, research and performance analysis.

Additional Responsibilities

• P&L and Budget responsibilities
• Periodic executive leadership updates
• Performs other duties as assigned.

Skills and Abilities

• Exceptional communication, analytical, and problem-solving skills., Required
• Strategic Thinking, Required
• Customer Focused, Required
• Analytical and Data-Driven Decision Making, Required
• Team Building and Mentorship, Required
• Strong Communication and Presentation Skills, Required
• Adaptability and Innovation, Required
• Excellent communication, presentation, and interpersonal skills., Required
• Analytical mindset with the ability to interpret data and provide actionable insights., Required

Qualifications

• Bachelor's Degree in business, Marketing, or related field, Required
• 7 years or more in in product management, sales operations, sales enablement with a proven track record of managing and scaling successful products., Required
• 3 years or more in Strong leadership experience with demonstrated ability to inspire and lead high-performing teams., Required
• 3 years or more in Experience in content development., Preferred
• Deep understanding of product lifecycle management, user-centered design, and agile methodologies Advanced, Required
• Experience with data analytics tools, customer insights gathering, and performance tracking. Intermediate, Required
• Strong understanding of sales processes and methodologies. Intermediate, Required
• Proficiency in using sales tools and platforms (e.g., CRM systems, sales enablement platforms, analytics tools). Intermediate, Required

Travel - 10% to 15% (as necessary)

Job Category: Sales Support

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

Maximum Pay Range:

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ( to log in to Workday to apply using the internal application process.

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