Experience designer Job at PNC, Pittsburgh, PA

TklCWWpaR0VvZnJzRTRIRTFtcG5nMXEyblE9PQ==
  • PNC
  • Pittsburgh, PA

Job Description

R170622

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Experience Designer Sr. within PNC's Retail Product Management & Development organization, you will be based in Pittsburgh, PA, Philadelphia, PA or Cleveland, OH.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

  • Transforms tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
  • Discover customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs..
  • Influence the design direction and strategy. Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicate the initiative and product to others (Business Partners) through user journeys, storyboards, prototypes, wireframes, and other materials.
  • Gauge the usability of new and existing products, and make constructive suggestions for change.
  • Conduct research studies and present findings that will inform improvements in the customer experience. May help establish research methods and strategies.


PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.


Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing

Competencies

Business Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface Design

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

  • For more information, please click on the following links:


Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Tags

Holiday work, Full time, Temporary work, Part time, Work experience placement,

Similar Jobs

Molex

Optical Engineering Test Technician Job at Molex

Molex possesses a rich heritage in the optical industry. We provide the highest performing...  ...are hiring a Optical Engineering Test Technician to join our team. What You Will Do...  ...speed optical transceivers or in related fiber optic arena. Proficiency in using optical... 

Spiralyze

UI UX Designer Job at Spiralyze

 ...Join Spiralyze as a CRO Designer and shape the future of data-driven A/B testing....  ...mission. Required skills: Think in UI design: 3+ years of UI/UX design experience. Excel in UI...  ...trends. Overlap with EST (New York time) for 4+ hours. Excellent... 

Harvard University Faculty of Arts and Sciences

Learning Experience Designer | Harvard University Faculty of Arts and Sciences Job at Harvard University Faculty of Arts and Sciences

 ...about working with Harvard faculty to create highly engaging and effective learning experiences that model for the world what online and blended education can be. The Learning Experience Designer reports to the Manager of Learning Experience Design within the Course... 

stanleyreid

Junior DevOps Engineers - Partial remote, high pay - FS Poly Job at stanleyreid

Who are we?Stanley Reid is your trusted matchmaker, connecting you with top contractors and exciting IC/DoD opportunities. Founded by experts in the field, we go beyond just finding jobs. We prioritize personalized guidance, matching your unique skills and goals to the... 

Dr. Kenny Smiles

DENTAL LAB TECHNICIAN Job at Dr. Kenny Smiles

 ...for maximum income potential Base salary + bonuses In-house lab, with state-of-the-art equipment About us: Smile Again Dental is the premium comprehensive dental service provider in Garland, TX. As seen by millions on his viral videos, Dr. Wilstead is committed...