Job Description

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations who want to find their next generation of talent.

The Job:

We are recruiting for an IT Help Desk Specialist to work with our expanding team. The IT Help Desk Specialist will be joining one of America's fastest-growing private companies with a high-energy, exciting environment. Recent college graduates are highly encouraged to apply. If you are an excellent communicator looking to join a great organization, please apply today!

What You Will Be Doing As An  IT Help Desk Specialist :

• Identify areas for process improvement, and professionally communicate suggestions to leadership.
• Build relationships with current and future customers.
• Understand system features and limitations at an in-depth level.
• Explain system functions to customers as it relates to their issues.
• Work inter-departmentally to provide potential solutions for customer issues, and maintain strong communication with all parties.
• Conduct customer meetings and site visits to assess support scenarios.
• Manage and follow customer service support issues, and augment previous support to promote a solution for the issue.
• Manage customer support escalations.
• Monitor customer support case volumes.
• Participate in special projects as required.

Our Ideal IT Help Desk Specialist Candidate Has:

• Computers and electronics - knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
• Office software acumen - comfortable with a wide variety of software including, but not limited to Microsoft Suite, Google applications, and relevant databases 
• Communication - express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization 
• Organizing and planning - develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner
• Complex problem-solving - identify complex problems and review related information to develop and evaluate options and implement solutions

Requirements To Be An  IT Help Desk Specialist :

• Bachelor's degree 

Katapult Network is an equal-opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.

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