Lead Consultant, Telecom Engineer - ITO081082
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Lead Consultant , Telecom Engineer !
Responsibilities
My day-to-day duties were to manage all Avaya Telephony and Data Networking in Avaya, CMS, VoIP, digital and NICE UC and Contact solutions also terminations and new employee set ups within the call center for the Nashville and Atlanta offices.
Participated in all hardware and software upgrades to Avaya Gateways and servers, setting up agents with NICE profile and Zoom phone trouble shooting issues via SNOW tickets.
Environment: Avaya Gateways, Avaya VoIP, Add Moves Changes, CMS, Avaya Aura, NICE UC and Contact Solutions, Avaya 9611G, Call Center Management, Avaya OneX , SIP, ECAS, Zoom Phone Analog circuits, Gateways, NICE UC and Contact Solutions
Strong working knowledge of relevant Microsoft applications, including Visio.
Proven ability to manage projects and user testing.
Extensive experience with data visualization
Qualifications we seek in you!
Minimum Q ualifications / Skills
Bachelor’s degree (or equivalent) in information technology or computer science
High proficiency in technical writing
Preferred Q ualifications / Skills
Environment: Avaya Gateways, Avaya VoIP, Add Moves Changes, CMS, Avaya Aura, NICE UC and Contact Solutions, Avaya 9611G, Call Center Management, Avaya OneX , SIP, ECAS, Zoom Phone Analog circuits, Gateways, NICE UC and Contact Solutions System manger setting up hospita staff with I Phone via Avaya workplace.
Responsible for keeping all voice and data supplies ordered and in stock.
Installed lines from DMARC to end user location.
New user set up of phone and voicemail and network connectivity
Maintain day to day operations of PBX and Network switches
Consult/Working with vendors about infrastructure layout of wiring diagrams
The approximate annual base compensation range for this position is [$55,000 to $68,500. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity
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