Live Chat Customer Support Agent Job at Solar Gain, Atlanta, GA

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  • Solar Gain
  • Atlanta, GA

Job Description

About us:

Solar Gain is an innovative and growth-oriented provider of solar energy solutions. We are dedicated to harnessing the power of the sun to provide sustainable, affordable, and clean energy. Our leadership in the domain owes to our commitment to customer satisfaction, exceptional customer service, and the relentless pursuit of advancement in solar technology.

The Opportunity:

Solar Gain is seeking a Customer Service Representative (remote). This dynamic role is a perfect match for an experienced individual adept at delivering excellent customer support and developing effective customer service policies. A successful candidate will represent our customer-centric culture and energy innovation spirit while working remotely.

Job Responsibilities:

  • Manage customer inquiries and complaints via phone, email, chat, and social media.
  • Provide product and service information to customers and potential customers.
  • Track customer interactions, transactions, comments, and complaints.
  • Work closely with other departments to ensure a unified and seamless customer experience.
  • Develop customer service procedures, policies, and standards for the organization.

Desired Qualifications:

  • A minimum of 3 years of experience in a customer service role.
  • Experience with CRM systems and practices.
  • Solid understanding of customer service procedures and policies.
  • Strong communication skills and ability to work in a team.
  • Experience in the renewable energy sector is a plus.

Nice-to-haves:

  • Advanced degree in Communications or related field.
  • Multilingual abilities (especially Spanish).
  • Familiarity with renewable energy products.
  • Experience in a remote working environment.
  • Excellent troubleshooting and multi-tasking skills.

Job Tags

Full time, Remote job,

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