Job Description

Product Operations Analyst, Risk  
Location: Onsite, Boston, MA 

As a Product Operations Analyst at Flexcar, you will play a crucial role in evaluating the effectiveness of technological products and operational procedures developed by the Risk team. In addition, you will be empowered to use data-driven analysis to identify areas of opportunity and work cross-functionally to prioritize and implement new features and policies. The ideal candidate is ready to organize and tell stories with Flexcar data, work closely alongside the Product team, and quickly identify gaps in existing processes. 

At Flexcar, the Risk team uses a combination of software & operations to manage account verification, ID verification, KYC, credit risk, fraud, payments, insurance, accidents, and more. We need a proactive Product Operations Analyst to monitor performance across these vectors, help us build out new and innovative solutions, and be a source of truth for how our risk metrics are performing week to week. This is a dynamic role that will range from deep data analysis to influencing key policy decisions, to helping the Product and Engineering teams build the next wave of Flexcar features. 

What You’ll Do:  

• Own the analysis of Risk key metrics and provide actionable findings to the broader Flexcar team 

• Work closely with the Product team to evaluate the effectiveness of new and existing features 

• Collaborate with Operations to determine where Risk policies may need adjusting, and own the implementation those adjustments 

• Guide key cost/benefit decisions in the Risk ecosystem, to optimize risk mitigation and growth 

• Become a subject matter expert on the drivers of all key Risk line items on the P&L 

What Drives Success for this Role:  

• Bachelor’s degree in Economics, Mathematics, Business, or related field  

• 2-4 years of experience working as an Analyst, Product Manager, or in Product Operations  

• Proficient in SQL; experience with data visualization tools. Able to self-serve data needs 

• Experience working across multiple departments/teams within an organization 

• Experience working alongside Product teams at a tech-forward company 

Bonus Skills (Nice to Have):  

• Experience in fintech, auto, or insurance a plus 

• Familiarity with Snowflake, Sigma, or Redash 

• Exposure to modern software development processes 
• Understanding of customer service software such as Zendesk 

What Tops Off the Tank: 

• Rest & Relax! Unlimited paid time off (we encourage a minimum of 10 days annually) plus twelve corporate company holidays  

• Save for Your Future! 401(k) with company match from day one of hire  

• Expand The Family! Up to twelve weeks of paid family leave 

• Drive a Flexcar! Discounted employee rate on Flexcar products  

Who are we?

Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 110 Billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.

Flexcar is rapidly growing and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.

The extra mile:

We encourage Flexsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V.

Job Tags

Similar Jobs