Psychology operations assistant Job at State of Wisconsin, Madison, WI

  • State of Wisconsin
  • Madison, WI

Job Description


The Department of Health Services, Mendota Mental Health Institute (MMHI) is currently recruiting for an Operations Program Associate.

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

  • 3.5 weeks of vacation, 9 paid holidays and ample sick time.
  • Top rated health plan options starting at $39/month for single plans and $97/month for family plans, after 2 months of state service.
  • Premium pension plan with at least a 6.9% employer match in 2024. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
  • Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings.
  • Well Wisconsin Wellness Program
  • A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
  • Public Service Loan Forgiveness Program employer.

MMHI is part of the Division of Care and Treatment Services (DCTS). DCTS is committed to helping all state residents live their best lives through an interconnected web of behavioral health services. Watch this video to learn more about the work of DCTS.

Position Summary

As the Operations Program Associate, you will perform operational and program support, as well as oversee aspects of various programs to ensure compliance with applicable State and Federal regulations and The Joint Commission (TJC) standards. This position is responsible for:

  • Developing, overseeing, and maintaining a tracking system for multiple assessment tools and treatment to competency reporting for the Psychology Department.
  • Developing processes related to the nationally accredited American Psychological Association (APA) Internship program for the Psychology Department to ensure APA standards are adhered to.
  • Acting as the Psychology Student/Intern Coordinator.
  • Performing high-level administrative support for the Quality Improvement and Policy Standards Department by including developing, overseeing, reviewing, and communicating the results of Institute-wide quality assurance and performance improvement data.
  • Providing assistance to the Medical Services Departments (including Medical Clinic, Pharmacy, Lab, Dental Clinic, and medical staff) with multiple tasks related to appointment scheduling, ordering, and confidential tasks associated with medical appointments for patients.

Salary Information

The starting pay is $21.23 per hour after June 30, 2024. This is a minimum increase for all Operations Program Associate positions. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 02/11.

Job Details

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by MMHI or medical personnel approved by the facility prior to their start date.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.


Minimally qualified applicants will have all of the following:

  • Experience working with Microsoft Office applications, such as Excel, Access, Word, Outlook, etc., performing duties such as creating spreadsheets to track data, entering data into a database, preparing written correspondence, responding to emails, etc.
  • Experience providing customer service performing duties such as resolving complaints, answering internal and external partner questions/inquiries, answering phone calls, and forwarding as needed, etc.
  • Experience providing administrative support to a multidisciplinary team, such as preparing reports, coordinating and scheduling various meetings, responding to inquiries, assisting with meeting agendas, maintaining files, etc.

Well-qualified applicants will also have one or more of the following:

  • Experience handling confidential information and maintaining confidentiality of sensitive information.
  • Experience working in 24/7 healthcare facility.

Your letter of qualifications is limited to one (1) page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

How To Apply

Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

  • Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
  • You may want to save a copy of the job posting for referencing after the deadline.
  • Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
  • Please monitor your email for communications related to this position.
  • Current or former permanent, classified, state employees must complete the online application process to be considered.
  • If viewing through an external site, please apply directly at Wisc.Jobs.
  • For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Allyvia Vang in Human Resources at [email protected].

DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

Deadline to Apply

The deadline to apply is 06/20/24 at 11:59 pm.

Job Tags

Hourly pay, Holiday work, Permanent employment, Full time, Internship, Immediate start, Work visa,

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