Job Description

Overview

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Position Summary

The Sales Account Manager is a vital part of the U.S. Engineering team and is responsible for continuously developing and building favorable relationships with new and existing customers. This role is integral in identifying and adding value to U.S. Engineering customers through selling repair work, project work, service agreements, and service agreement renewals that address their mechanical systems needs in HVAC and Plumbing.

Responsibilities

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Sales

Leverage a methodical sales process to identify, target, and build new customer relationships, introducing them to and selling U.S. Engineering’s services in multiple markets including commercial, mission-critical, healthcare, government, science, technology, industrial, and education. Sell, manage, and renew service agreements. Qualify prospective customers and make effective sales presentations using professional visual aids.

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Research

Survey and evaluate equipment systems to determine the correct repair approach, modification and/or maintenance requirements. Conduct research and provide insight and suggestions on ways to improve and increase market penetration.

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Operations

Works with Operations to ensure customer expectations are consistently met or exceeded. At renewal time, increase existing maintenance coverage and/or services that address customer needs.

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Teamwork

Collaborate with the marketing department to develop, enhance, and maintain updated sales and marketing materials. Gather knowledge of the prospective customer’s organization and decision-making process to anticipate objections and work with them to determine an appropriate timetable.

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Quality Assurance

Ensure all contracts are fully executed and all necessary documents are prepared before the turn-over meeting. Utilize technical experts to recommend the best maintenance programs and recognize project opportunities.

Requirements

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Education & Experience

A Bachelor’s degree in sales/marketing or an HVAC/mechanical discipline is preferred. Sales or Marketing training is preferred. A minimum of three years' work experience in sales and marketing is preferred. Practical experience in the HVAC field is preferred. Sales experience in a technical industry is preferred. Computer proficiency – specifically, MS Office: Word, Excel, and PowerPoint required.

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Initiative

Strong organizational skills are required, as well as the ability to handle multiple projects sales campaigns and prioritize. Must have good time management skills and ability to meet firm deadlines. Strong negotiation skills. Ability to develop and foster mutually beneficial professional relationships, both internally and externally.

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Skills

Ability to learn a basic understanding of mechanical systems – HVAC, refrigeration, plumbing, etc. Ability to persuade and influence. Ability to research the marketplace, identify target customers and prepare individualized sales and marketing campaigns.

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