Sales Closer/Quality Assurance- Afternoon Shift, Springfield Job at Capital Vacations, Springfield, MO

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  • Capital Vacations
  • Springfield, MO

Job Description

Capital Vacations is looking to add a Quality Assurance Representative to our Springfield Call Center. The QA Representative is in charge of closing each mini-vacation package sale. If you have several years of Tele-Sales experience and you are looking for a growth opportunity within a company, apply today!!

Shift: Additional hours may be required to cover shifts, meet deadlines and goals as necessary:

  • Full-Time: Monday - Friday, No weekends, No holidays
  • Full benefits, 401K, Paid Time off, local discounts

Principal Duties and Responsibilities:

  • Verify and Close sales for our Tele-Sales Reps
  • Ensure all vacation packages are fully qualified
  • Assist our Tele-Sales Reps with any questions they may have
  • Maintain excellent quality standards in compliance with set company guidelines
  • Assists with the development of the call center training and QA process
  • Assist Floor Managers with call monitoring, etc.
  • Code records completely and accurately
  • Set travel dates for the vacation package, at the customer's request

Education, Essential Training / Certifications, and Experience:

  • CALLL CENTER EXPERIENCE REQUIRED
  • SALES EXPERIENCE REQUIRED
  • H.S. Diploma/GED required
  • 3-5 Years - Quality assurance and/or customer service experience REQUIRED
  • Report directly to Night Shift Manager.
  • Some collegiate-level business classes are preferred.

Skills, Knowledge, and Abilities:

  • Natural ability to close
  • Good problem solving & decision-making skills
  • Have the ability to handle rejection
  • Tenacious, outgoing
  • Confidence to perform within a short sales cycle.
  • Must use excellent communication and stellar customer service skills while using proper phone etiquette.
  • Must have the ability to identify, troubleshoot and resolve problems.
  • Proficiency in PC programs such as Excel, Word, etc is helpful.
  • Must work with a high sense of urgency in a fast-paced environment

#CVCS

Job Tags

Holiday work, Full time, Local area, Shift work, Afternoon shift, Monday to Friday,

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