Job Description

Laser Eye Institute is seeking a Surgical Scheduler for Laser Vision Correction to join our team of dedicated professionals. As Michigan’s largest LASIK center, we provide the latest technology and quality care to our patients. As a Surgical Scheduler, you will ensure the smooth scheduling and coordination of patient surgeries while upholding our core values of safety, results, and experience. If you are looking for a career advancement opportunity with a people-driven culture, great benefits, and the chance to grow personally and professionally, we want to hear from you. Laser Eye Institute is committed to providing equal employment opportunities to all employees and applicants.

Responsibilities

• Schedule initial and follow-up appointments for patients undergoing LASIK and other refractive surgeries
• Follow up with prospective patients to answer any questions, provide cost estimates, and schedule consultation appointments
• Collaborate with physicians and clinical team to ensure seamless patient experience
• Educate patients on preoperative and postoperative instructions, including medication use and restrictions
• Maintain accurate documentation and complete patient records in electronic medical records system
• Handle patient concerns and complaints in a professional manner and escalate as necessary

Requirements

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree in a related field preferred
• Minimum 2 years of medical office experience required, experience in elective (cosmetic, dentistry, laser vision correction) scheduling preferred
• Knowledge of basic medical terminology, procedures, and pharmacology
• Excellent organizational, multitasking, and time management skills
• Strong attention to detail and ability to make sound judgments
• Excellent communication and follow-up skills, both verbal and written
• Ability to work well in a team-oriented environment and collaborate with physicians and clinical staff

Benefits

• Opportunity for career growth both professionally and personally
• Competitive compensation package
• Excellent Insurance benefits (Medical, Dental, Prescription)
• Four weeks paid time off per year (PTO, Vacation, Holidays)
• 401(k) retirement plan with 4% employer match

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