Job Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

GENERAL SUMMARY OF DUTIES:

The Director of Security oversees the creation, implementation, and daily operation of the WGLV Security program. This includes developing, directing, coordinating, and overseeing all activities of security operations and emergency preparedness standards. This role also assists the Vice-President of Surveillance & Security with monitoring local, national and global security threats or trends and develop countermeasures.

ROLE AND RESPONSIBILITIES: (INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING)

1. Develop, recommend, and implement policies, procedures, and training practices for the departments’ efficient operations.
2. Plan activities and projects in advance and identifies resources required to accomplish goals.
3. Monitor and review all security reports and collaborate with Risk Management to complete on-going investigations.
4. Remain cognizant of the direction of all security activity, training schedules and assure that all personnel are kept updated in all training aspects of a security officer.
5. Produce, monitor, and control budgets to meet forecast.
6. Purchase and maintain equipment to ensure service and meet future growth needs
7. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees. Resolve customer conflicts and complaints by conducting a thorough research of situation and utilizing the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
8. Attend and participate in meetings to receive instructions and information regarding conventions and internal Hotel concerns.
9. Promote guest satisfaction Hotel guidelines by responding to guest inquiries. Provide guest satisfaction through assistance, direction, and information.

Qualifications

PERFORMANCE REQUIREMENTS: (KNOWLEDGE, SKILLS AND ABILITIES) Ability to listen effectively, read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance to subordinates, and to communicate with other employees, management, and external contacts. 1. Social skills as demonstrated by the ability to deal with internal/external "customers," some of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information, and resolve problems and concerns. 2. Ability to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment, and implement control over the performance of subordinates. 3. Mathematical skills necessary to analyze reports, prepare forecasts and budgets. 4. Knowledge of safety/security practices and procedures including emergency first aid, CPR, emergency evacuation, defibrillator, and basic emergency fire equipment. 5. Ability to access and input information using a moderately complex computer system. 6. Ability to maintain confidentiality. 7. Understanding how to obtain guidance regarding Labor Law issues. 8. Ability to maintain attendance in conformance with standards. 9. Ability to maintain a neat, clean, and well-groomed appearance. TYPICAL PHYSICAL / MENTAL DEMANDS 1. Ability to move and work throughout office area and property including walking (up to 2 miles, intermittently), climbing stairs, riding elevators, driving patrol vehicle(s), and sitting at desk workstation for the duration of the shift. 2. Ability to grasp, bend, lift and/or carry, or otherwise move goods weighing a maximum of 40 lbs. on an intermittent basis, and sufficient dexterity of hand to use office equipment including: computer keyboard, calculator, general office equipment, multi-line telephone, two-way radio, handcuffs, and keys.

TYPICAL WORKING CONDITION: EXPERIENCE REQUIREMENTS: EDUCATION REQUIREMENTS: 1. Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. 2. Ability to obtain/renew all government required licenses or certification. [Las Vegas Metropolitan Police Department Non-Gaming Work Permit; Alcohol Awareness Certificate, Valid Driver's License], American Red Cross Community First Aid and Safety Certificate and American Red Cross Adult Infant and Child CPR Certificate. Possess reasonable knowledge in the proper use of the semi-automatic defibrillator and handcuffs.

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