Job Description

The Chick-fil-A Support Center is launching a new project-based role that is part of the Culture Experience Services Team within the Culture department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.

This Project Full-Time Specialist position will support Archives as we look to innovate and grow our Archives strategy and experiences. We are looking for a highly skilled individual who can help cast a vision and strategy for the Archives and the new Archives space. This position will also partner with the principal team leader and rest of the Archives team in leading tours, helping with research questions and other projects outlined in the job responsibilities and requirements.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Cast vision and strategy for Archives and a new Archives space with the team
• Develop and implement the Archives tour into an innovative and interactive experience for Operators, team members, staff, and special guests
• Identify new processes that will help the team be more efficient
• Partner with Taylor workshops and the Archivist on creating culture cases throughout the different buildings
• Participate in roadmap development
• Connect Operators, team members, staff, and other special guests to Chick-fil-A's history in a fun an engaging way
• Track and manage Archives budget
• Using interview skills, interview and collect stories from current and past CFA staff members
• In conjunction with the business analyst, build portal content in the Digital asset management system
• Document and report team stats
• Guest Service: Ensures that Operators, team members and guest remain top priority
• Organization: Ability to organize, prioritize assignments and meet deadlines. Strong self-starter
• Communication: Ability to represent the Company effectively in by delivering guest service that enhances the reputation and image of the company
• Flexibility: In scheduling to meet the needs of the business. Ability to change or adapt work practices, priorities or to reschedule activities in response to changing conditions or multiple work demands
• Servant spirit, with a strong desire to help wherever is needed
• Strong execution skills and follow-through with minimal supervision; a sense of personal ownership to get things done
• Ability to manage multiple responsibilities and prioritize appropriately
• Highly organized and able to compile, manage and track details, events, and data in an organized manner that allows for quick access
• Ability to be trusted with confidential information

• Bachelor’s Degree or relevant experience
• Up to 3-Year Project Assignment
• Five (5) years of experience in business strategy
• Strong communication, interpersonal, organizational, and teamwork skills
• Demonstrated ability to achieve significant results while working independently and with minimal supervision
• Responsible, driven, team player, who loves interacting with people from around the globe
• Ability to communicate effectively in a wide range of contexts

• Must have at least four (4) years creating innovative attraction experiences for guests, clients, or employees
• At least four (3) years of creative writing and storytelling
• Project Management
• Exceptional customer service skills, be comfortable speaking publicly, and standing, extended periods of time
• Facilitating/ presenting to large groups virtually and in-person
• Master’s Degree
• Chick-fil-A restaurant experience highly preferred

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