UX/CX Researcher - Remote | WFH Job at Get It Recruit - Information Technology, Herndon, VA

  • Get It Recruit - Information Technology
  • Herndon, VA

Job Description

We seek a talented mixed-methods researcher to join a growing Agile product team focused on delivering analytics dashboards and Voice of the Customer insights for our client, while also discovering and eventually validating AI-driven solutions to CX and service challenges. As a UX/CX Researcher, you have a pivotal role in advocating for the external customer and VOC user while collaborating with the stakeholders and across functions within the team to bring an actionable Voice of the Customer program to life.

You will be responsible for conducting quantitative and qualitative research, synthesizing secondary research, and translating research into powerful stories. You will distil findings into actionable insights, advocate for customer and user needs, collaborate on the design of data visualizations and dashboards, and validate them with users, and more.

This role will be embedded in a high-profile and fast-paced project with the US Department of State Consular Affairs as part of a broader team of Human Centered Design professionals discovering and delivering IT products for numerous federal agencies.

Key Responsibilities

Work to support the vision and strategy established by project leadership in alignment with business objectives
Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions.
Help drive empathy and validate concepts by conducting interviews and surveys, developing personas, and conducting other research.
Activate the insights drawn from surveys, analytics, and quantitative data by identifying key opportunity areas in the context of strategic direction
Help teams iterate by testing solutions for usability and accessibility, running feedback sessions, and conducting related research.
Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate your user's story and deliver actionable insights.
Partner with data scientist and BI analyst to develop visualizations and interpret data/analytics.

Basic Qualifications

Bachelor's degree in psychology, social sciences, behavioral science, human computer interaction, human factors, or related field.
3+ years of UX or CX research experience applied to digital experiences.
Able to provide a case study demonstrating your research process and deliverables, including qualitative and quantitative insights, rich storytelling, and product recommendations.
Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US.
Candidate must have resided in the US 3 of the last 5 years.
Candidate must be eligible for public trust and secret clearance.

Preferred Qualifications

Master's degree in psychology, social sciences, behavioral science, human computer interaction, human factors, or related field.
Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred.
Experience in federal IT contracting preferred.

Professional Skills

Complete tasks effectively and on schedule as part of a broader development team.
Participate in an Agile process to learn quickly and iterate on your project's user experience.
Understand research ethics and best practices to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts.
Strong research skills across quantitative, qualitative, and design-based methods.
Expert storyteller with demonstrate excellence in written, visual, and verbal communication.
Ability to work successfully with a cross-functional, diverse, and distributed remote development team.

Employment Type: Full-Time
Salary: $ 63,000.00 108,000.00 Per Year

Job Tags

Full time, Remote job,

Similar Jobs

Solid Image

Granite Fabricator/Installer Job at Solid Image

 ...Delaware, United States Solid Image is the premier Kitchen and Bath Company on the Eastern Shore and we are currently looking for granite/stone installers and fabricators. If you have the knowledge and skill to fabricate/install granite/stone countertops and want to... 


Live Chat Agent Job at Deentek

DeenTek Solutions, LLC was started with the vision of providing unified community based solutions utilizing modern web based technologies. We are experienced professionals with diversified backgrounds in Technology and Management functions. We are active members of...


Physical Security Officer I Job at Spectrum

 ...Are you a strong leader with institutional security knowledge? Can you quickly assess situations and act with integrity to resolve security...  ...sense of service and desire to support your community, a Physical Security job with Spectrum may be right for you. Spectrum... 


Account Executive - Telecom Job at CyberCoders

 ...Account Executive will be responsible for managing and growing client accounts, achieving...  ...for clients, providing superior customer service and ensuring customer satisfaction....  ...experience, AT&T, Verizon ~ Knowledge of telecom, business development, and sales. ~ Knowledge... 

Barnabas Health Medical Group

Manager-Health & Wellness-Southern Region Job at Barnabas Health Medical Group

 ...Health and Wellness locations. Manages scheduling for all clinic...  ...Oversee, Guide, Train Special Projects team in regard to reserving the...  ...physicals with HR teams for remote hires through Agility scheduling...  ..., TB clinics for the entire healthcare system Submits Department...